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As a technical writer, I have ten years of experience researching subject matter experts about CLI commands, software configuration, software and hardware installation, hardware service and troubleshooting procedures, and online help procedures in the networking and storage technologies into clear documentation for end-users and system administrators.  I also have many years experience as a technical illustrator using Adobe Illustrator and Adobe Photoshop. Ability to work in Unix, Linux, Windows, Apple, and Solaris environments.
 

  • Authoring Tools

FrameMaker, Structured FrameMaker, Microsoft Word, Arbortext Editor, MadCap Flare (online help), and HTML editing.

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  • Drawing Tools

Adobe Illustrator, Adobe Photoshop, Microsoft tools, Dreamweaver, Adobe InDesign, and CorelDRAW. 

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  • Video Tools

Windows Live Movie Maker, Camtasia

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  • Other tools and skills

Microsoft Excel, Outlook, XML and HTML, topic-based writing, Visual Basic (vi).

 

  • Platforms

Solaris, Windows XP, Windows 7, Red Hat Linux, and Macintosh OS.

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  • My current job description

• Acting TPM (program manager) for Stack Overflow launch (2020). • Organize Doc Expo Sunnyvale in Oct. 2019 and Doc Expo NY in Dec. 2019 to promote documentation tools and resources; • Manage docsets (including high-profile Multi-Colo failovers and Global Technical Services Disaster Recovery failover). • Author Retina (data metrics visualization tool) User Guide. • Represent team at Atlassian-Confluence meetings; • Research and assess wiki tools; • Organize and cohost the fourth Internal Docs Meetup with members of SalesForce, AutoDesk, Facebook, LinkedIn, Twitter, Uber, Oracle, and other companies, at LinkedIn, San Francisco (June 2019); • Present educational service/UI concepts to Product team and feed/UI concepts to Feed team; • Give UI feedback to LinkedIn Learning, Microsoft Office 365, SearchIn, and wiki archiving implementation; • Run demos on Adobe Illustrator, Photoshop, Camtasia, CLI, and wiki alerts; • Organize and host job shadowing event for Merrill F. West high school students (2020, 2019); • Create videos LinkedIn Learning content with engineers (Samza, UMP, LayoutKit, Backend, Lever Android, and Ocelot); • Design and create graphics (Gaia, TonY, UMP, Training, and many others); • Tools: TechSmith Camtasia, Procreate (iPad app), and Adobe: Audition, Audacity, Illustrator, PhotoShop, and Captivate.

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Awards Won many awards for technical illustrations from STC (Society for Technical Communication).



A list of my employers are:

  • Juniper Networks

  • Cisco Systems           

  • Bigfoot Networks

  • Stoke                                 

  • Spider Networks        

  • Sun Microsystems

  • Oracle Corp.

  • MediaOps

 



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